Shipping policy

Unless otherwise selected by the customer Black Flag Company reserves the right to choose the shipping carrier (whether it be FedEx, USPS or UPS).

Apparel: Current in-house order processing turn time is 5 business days. (Hats, decals & patches fall under apparel.)

All orders that include either a backorder or pre-order item will not be processed until the order can be filled in its entirety.

Business Days Exclude: Saturday, Sunday, and all federal holidays. We do make our best effort to under promise and over deliver and we apologize for any delays you may receive due to the postal carriers currently being overwhelmed and understaffed. 

For every order placed a confirmation email is sent which verifies your order has been received followed by a "thank you" email stating in part our turn times. When your order is packed a second email will be sent out containing tracking information. If there are any concerns regarding your order beyond what can be answered between these two emails please contact us at customerservice@bcltd.us with your full order information.

  

Failed Delivery

In the event of failed delivery due to incorrect/incomplete address customer is responsible for all additional shipping charges. If the customer elects to instead cancel order customer may be refunded less shipping cost and 15% restocking fee for items.

 

Lost/Missing/Stolen/Not received/Damaged Packages

For all lost/missing/stolen/damaged packages customers are to file a grievance with the respective carrier. Once the package is received by the respective mail carrier, from us, it becomes the full liability of that shipping carrier. We will not send replacement items for delayed, missing, not received, or damaged parcels. Links to file claims/missing mail listed below:

USPS Missing Claim: https://www.usps.com/help/missing-mail.htm

USPS Insured Package OR International: Claim: https://www.usps.com/help/claims.htm

UPS Claim: https://www.ups.com/us/en/help-center/claims-support.page

 

Packages Marked as DELIVERED but did not receive

Please keep in mind that USPS often marks a package as delivered before it even makes it to a delivery truck. Give your item one or two days to show up. If it still has not call the USPS dispute number, 888-877-7644. Provide the rep with the USPS delivery confirmation number for the order (DC #). This will open a thorough investigation into every step in the delivery process.

*Black Flag Company is not liable for packages that USPS, or any shipping carrier, has marked delivered but are not received. Please follow up with your local postmaster or shipping carrier for possible mail theft.

* Please note that any order containing a pre-order, or back-order, item will NOT be processed, in full, until the pre-order/backorder item arrives. Please order items separately if you do not wish to wait.